Lieu:

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.  Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Position Summary

Reporting directly to the SVP, Pharmacy Operations & Transformation, the Vice President, Pharmacy Operations, Clinical Excellence & Transformation is responsible for leading enterprise pharmacy operations, clinical excellence, patient safety, workflow optimization, systems modernization, and operational transformation across Shoppers Drug Mart and Loblaw Pharmacy.

The incumbent is accountable for shaping the future pharmacy operating model by advancing innovative care delivery, optimizing operational performance, and leveraging technology, data analytics, and artificial intelligence to improve patient outcomes, colleague experience, productivity, and business performance.

This role oversees Pharmacy Operations, Incident Management, Clinical Excellence, Pharmacy Workflow Design & Optimization, and Pharmacist Professional Development. The Vice President serves as the enterprise leader responsible for ensuring pharmacy operations are scalable, efficient, clinically excellent, and positioned to meet the evolving needs of patients, healthcare providers, regulators, and the business.

Working closely with Pharmacy Systems, Technology, Health & Wellness, Professional Affairs, Government Relations, Finance, Real Estate, Legal, Compliance, Privacy, National Operations and other enterprise partners, the incumbent drives strategic initiatives that support sustainable growth, operational excellence, innovation, and patient safety across the pharmacy network.

Direct Reports

• Senior Director, Pharmacy Operations - Eastern Canada
• Senior Director, Pharmacy Operations - Western Canada
• Senior Director, Pharmacy Workflow Design & Optimization
• Senior Director, Pharmacy Performance
• Senior Director, Healthcare Strategy

What You'll Do

Digital Transformation, Systems & Artificial Intelligence

• Develop and execute the pharmacy operations technology and transformation roadmap in partnership with Pharmacy Systems, Technology, Data & Analytics teams.
• Identify and implement opportunities to leverage artificial intelligence, automation, machine learning, predictive analytics, and digital tools to improve patient care, operational efficiency, decision-making, and workforce productivity.
• Champion innovative technologies that simplify pharmacy workflows, reduce administrative burden, and enhance both colleague and patient experiences.
• Lead the assessment, prioritization, and implementation of systems enhancements and large-scale technology initiatives impacting pharmacy operations.
• Establish governance, performance measures, and benefit realization frameworks to ensure successful adoption and measurable value from technology investments.
• Monitor emerging healthcare technologies and industry trends to position the organization as a leader in pharmacy innovation.

Enterprise Pharmacy Operations

• Lead enterprise pharmacy operations across Shoppers Drug Mart and Loblaw Pharmacy, ensuring safe, efficient, and scalable execution of pharmacy services.
• Establish and execute operational strategies that drive revenue growth, improve productivity, manage costs, and enhance profitability while maintaining a patient-first approach.
• Oversee pharmacy workflow design, labour planning, labour standards, operating models, and workforce optimization strategies.
• Lead the modernization of Pharmacy Care Clinics, dispensaries, and pharmacy operating environments to support evolving patient care needs.
• Ensure operational readiness and successful implementation of enterprise initiatives impacting pharmacy operations.
• Act as the senior operational liaison with National Operations, Associate-Owners and Peers.

Clinical Excellence & Patient Safety

• Establish and advance enterprise standards for clinical quality, patient safety, professional practice, and pharmacy care delivery.
• Champion a culture of continuous improvement, learning, and accountability through robust incident reporting, root cause analysis, and knowledge sharing.
• Lead enterprise incident management processes to identify systemic opportunities, mitigate risk, and improve patient outcomes.
• Partner with Professional Affairs and Pharmacy Leadership teams to prepare the organization for evolving scopes of practice and future healthcare delivery models.
• Ensure compliance with professional standards, regulatory requirements, privacy obligations, and company policies across all pharmacy operations.

Enterprise Performance & Continuous Improvement

• Establish enterprise performance measurement frameworks and leverage analytics to identify trends, optimize operations, improve labour deployment, and drive financial performance.
• Lead continuous improvement initiatives focused on workflow optimization, operational effectiveness, patient safety, and service quality.
• Monitor operational, clinical, and financial performance metrics and implement corrective actions where required.
• Drive the adoption of data-driven decision-making practices across pharmacy operations.
• Ensure best practices are identified, scaled, and consistently implemented across the pharmacy network.

Strategy, Partnerships & Growth

• Translate enterprise strategy into actionable operational plans and measurable outcomes.
• Build and maintain strong relationships with internal stakeholders, external partners, regulatory bodies, vendors, and healthcare organizations.
• Represent pharmacy operations in enterprise strategic planning and transformation initiatives.
• Provide operational leadership and subject matter expertise on major business initiatives, ensuring solutions are practical, scalable, and store-ready.
• Monitor competitive, regulatory, and healthcare industry developments and recommend strategies that strengthen market position and business performance.
• Partner across functions to support the growth of pharmacy services, healthcare offerings, and future business opportunities.

Leadership & Talent Development

• Lead, coach, and develop a high-performing and inclusive leadership team while fostering a culture of accountability, collaboration, innovation, and continuous learning.
• Build organizational capabilities required to support future pharmacy practice, technology adoption, and evolving business needs.
• Oversee pharmacist professional development priorities and programs across the enterprise.
• Create succession plans and leadership development strategies to ensure a strong pipeline of future talent.

What You'll Need

• Demonstrated success leading large-scale operations, transformation, and business performance initiatives within complex, multi-site organizations.
• Proven ability to develop and execute enterprise strategies that deliver measurable operational, clinical, financial, and customer outcomes.
• Experience leading technology-enabled transformation, workflow redesign, systems implementation, automation, analytics, or AI-driven initiatives.
• Deep understanding of retail pharmacy operations, pharmacy workflow, healthcare delivery, and patient safety principles.
• Strong knowledge of Canadian healthcare systems, pharmacy regulation, government programs, third-party payors, and professional practice standards.
• Proven ability to lead through significant organizational change and influence outcomes within highly matrixed environments.
• Exceptional leadership, communication, stakeholder management, and executive influencing skills.
• Strong business acumen with experience managing large budgets, complex investments, and P&L accountability.
• Demonstrated ability to leverage data, analytics, and performance insights to inform strategic decisions and drive continuous improvement.
• Experience building high-performing teams and developing future leaders.
• Ability to navigate ambiguity, balance competing priorities, and make sound decisions in complex environments.
• Willingness to travel up to 50%.

Education & Experience

• Bachelor of Science in Pharmacy (BScPhm) or Doctor of Pharmacy (PharmD) an asset but not required.
• MBA or equivalent advanced business education considered a strong asset.
• Minimum 10–15 years of progressive leadership experience in pharmacy operations, healthcare operations, retail pharmacy, or a related field.
• Experience leading enterprise-scale transformation, operational excellence, technology modernization, or clinical quality initiatives preferred.

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Type de Rôle:

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.

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