Sr. Director, Pharmacy Services and Virtual Care

Lieu:

243 Consumers Road, Toronto, Ontario, M2J 4W8

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.  Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Sr. Director, Pharmacy Services & Virtual Care

You will be responsible for enabling the launch and ongoing success of our Pharmacy Services programs. You will lead the development and execution of the go-to-market strategy and ongoing business management of our Pharmacy Services portfolio to deliver a world-class health experience focused on quality patient outcomes. In addition, you will be responsible for the strategy, product roadmap, growth, and business performance of the Virtual Care portfolio, partnering closely with the Digital Health and Clinical Operations teams. Reporting to the Vice President, Pharmacy Services & Strategic Initiatives, you will work collaboratively with cross-functional teams to deliver the approved strategy, product roadmaps, and financial plan. This role will be instrumental in shaping, implementing, and evolving both the Pharmacy Services and Virtual Care roadmaps to support our long-term vision for accessible, connected, and patient-centred healthcare. This is a people leadership role with direct reports.

What You'll Do:

· Lead the go-to-market launch and ongoing operations of our pharmacy services platform by working with cross-functional stakeholders (marketing, loyalty, operations, finance, legal etc.) to develop a coordinated release plan and support model

· Own the business strategy, product roadmap, growth, and portfolio performance for Virtual Care, partnering closely with Digital Health and Clinical Operations to identify new opportunities, deliver strategic initiatives, and evolve our virtual care offerings.

· Identify, evaluate, and manage strategic partnerships that expand the Pharmacy Services and Virtual Care ecosystem and support enterprise healthcare priorities

· Develop multi-year portfolio strategies and business plans that support growth, improve patient outcomes, and advance the Pharmacy Services and Virtual Care vision.

·Provide executive leadership for strategic initiatives by establishing governance, monitoring portfolio performance, managing risks, and communicating progress, financials, and recommendations to senior leadership and Executive stakeholders

· Work closely with the Health team to understand their product roadmaps and enablement / operations needs for deployment and sustainment

· Provide strategic oversight of the Pharmacy Services portfolio and virtual care by identifying operational risks, resolving complex issues, and partnering with Retail Operations and Enterprise Support teams to continuously improve customer and provider experiences across digital and in-store channels.

· Represent the pharmacy services team and virtual care in cross-functional initiative alignment sessions to ensure to the appropriate strategic connections / experiences are made where appropriate

· Lead the development of business cases, performance measurement frameworks, and analytics to inform strategic decisions, optimize portfolio performance, and identify growth opportunities

· Work closely with the Healthcare Innovation and Provider teams to ensure the support model for the digital platform extends effectively to key external partners and / or providers when appropriate (focusing primarily on the intersections with the pharmacy services digital platform)

· Lead the development and execution of the pharmacy services and virtual care communication plans; this includes working directly with our Internal/External Communications, Government Relations and Professional Affairs teams to develop and present updates at department meetings, town halls, internal/external conferences, industry events, and other channels as required

What You'll Need:

· 3-5 years of relevant experience as a licensed Pharmacist

· University degree in Business, Healthcare, Finance or Marketing; MBA or equivalent Master degree is an asset

· Retail and / or Healthcare experience is an asset

· 7-10 years of relevant experience participating or leading large program rollouts and cross-functional teams in large enterprises

· Demonstrated experience developing business strategy, financial business cases, and executive-level presentations that influence investment and strategic decision-making.

· Proven ability to drive results without authority through the creation and management of collaborative relationships at all levels of the organization

· Able to build and maintain strong working relationships with internal and external stakeholders; able to effectively communicate issues, actively engage and influence and work collaboratively as a team member

· Experience managing, engaging and coaching teams (both direct and indirect reports) to support them on their learning and career development plans

· Experience in a B2C product support environment specifically in such areas as: partnership management, product marketing, consulting, product management, loyalty, digital or equivalent experience

· Experience working in a regulated environment and collaborating with Legal, Regulatory and Professional Affairs teams and processes

· Strong commercialization and partnership management skills

· Strong organizational, interpersonal and communication skills; ability to interpret and present results (both written and verbal) in an engaging, meaningful way for internal users

· A creative thinker who is comfortable working with ambiguity, ability to multi-task, prioritize workload and work in a fast-paced environment

· Provides solutions by using imaginative approaches where constructive thinking and innovation are required

· Knowledge in financial analysis and modeling; ability to build financial business cases and reporting / analytics capabilities

· Extremely proficient in the use of Power Point, Excel, Word

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Type de Rôle:

Poste régulier

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.

Hiring Range / Échelle salariale à l’embauche :

$170,000.00 - $220,000.00 / 170.000,00$ - 220.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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