Specialist, Front Store Operations

Lieu:

243 Consumers Road, Toronto, Ontario, M2J 4W8

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.  Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Overview      

Reporting directly to the Director, Front Store Operations, the incumbent liaises, collaborates, and coordinates between various Central Office departments to support the Stores and the Field Resources on the execution of scheduling, workload planning and operational in-store processes. The incumbent coordinates programs to be implemented and executed at Store level, including the development of operational considerations and communications.

 

Primary Responsibilities

What You'll Do:

·         Develops and updates reports in Workday to support management and field resources to drive performance

·         Partners with the Workday team in the development and delivery of all Workday software training materials including written documents and e-learning solutions to ensure all training materials and supporting documents are effective, accurate and facilitate quality learning sessions.

·         Leads by example, ensures work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices. This includes maintaining and validating labour standards

·         Oversees roll out schedules and timelines and identifies change management issues, to implement the national deployment of the Workday application to stores successfully and seamlessly.

·         Assists with various Division and Enterprise projects by providing operational input in regard to store-facing program / initiative development, implementation, and sustainment

·         Supports projects by providing operational input and creates communication plans to provide operational direction for stores and ensures uniformity and adherence to corporate policies and standards

·         Assist with developing content for the bi-weekly Operations Meeting from an operational perspective and where necessary provide additional operational content for various communications

·         Required to ensure the weekly workload planning is managed from a practical operational perspective understanding all Central Office departmental needs and addressing potential conflicts and priorities at weekly meetings. Including managing updating the Store Calendar with details on upcoming promotions, purchasing, and receiving.

·         Writes communications for the stores as required to provide accurate and current information to the stores in a timely manner.

·         Supports the development of documents, operating standards, F.A.Q’s, NSC required documents and necessary communications to the stores to ensure adequate system information is provided and updated.

·         Supports Field Resources with respect to questions and requests, including identifying areas that may require solution management, and providing potential solutions.

·         Monitors store performance to identify, develop and implement any solutions to improve front store efficiencies and productivity.

·         Works with other functional areas in National Operations to improve efficiencies and productivity of day-to-day store operations.

·         Other duties and projects as assigned.

 

Skills, Experience & Education

What You'll Need:

Skills

This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with management and colleagues in every day working relationships.

 

▪ Requires the ability to identify and improve work processes.

▪ Requires an ability to apply concepts and theories to improve functions or units.

▪ Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.

▪ Provides solutions by using imaginative approaches where constructive thinking and innovation are required.

▪ Utilizes decision making skills to achieve specific organizational objectives with consideration given to their impact on other work groups.

▪ Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.

▪ Provides advice about operations in a specialized or technical area.

▪ Communicates with clarity, verbally and in one on one or group situations, or over the telephone.

▪ Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required

▪ Knowledge of the Workday application. Computer skills to produce reports, documents and presentations. Knowledge of several software packages, spreadsheet and database and system maintenance.

▪ Draws on a number of known options to solve problems and to develop improvements.

▪ Knowledge of Store processes including Store Operating, Merchandising, and POP Standards, inventory management, business, and accounting systems.

▪ Strong computer skills especially Word, Excel, and PowerPoint

 

Experience

2+ years of retail operational experience. Shoppers Drug Mart experience is required.

Education

Post-secondary education equivalent to a university degree in Business, Merchandising or equivalent.

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Type de Rôle:

Poste régulier

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.

Hiring Range / Échelle salariale à l’embauche :

$60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#FR

#SS #SDM #ON