Senior Manager, Specialty Pharmacy-2

Lieu:

1645 32 Ave NE, Calgary, Alberta, T2E 7Z5

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.  Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Senior Manager, Specialty Pharmacy
Location: Calgary, AB

 

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Nature and Scope:

Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health Network (SDMSHN) Calgary pharmacy to ensure services are provided to patients in accordance with established corporate procedures and provincial/federal pharmacy regulations.  The Senior Manager, Specialty Pharmacy is responsible for overseeing pharmacy to ensure patient centric outcomes, regulatory compliance, change management, fiscal stewardship, staffing and team engagement.  This role requires a strong leader with critical thinking skills, ability to problem solve and effectively manage professional relationships with prescribers/clients/customers as well as internal leadership. The Senior Manager, Specialty Pharmacy will be responsible for the operations of the SDMSHN Calgary pharmacy which includes complex high cost medication billing, specialized therapies, sterile compounding, clinic prescribers, and other pharmacy operational activities. 

 

What you will do:

Leadership & People

• Provide overall leadership for the SDMSHN Calgary Pharmacy, building an engaged, high-performing team focused on patient care, operational excellence and business results.
• Set clear performance expectations and ensure the team consistently achieves operational, financial and service objectives.
• Build a positive, inclusive culture that promotes teamwork, accountability, open communication, continuous improvement and employee engagement.
• Assess team capabilities and provide ongoing coaching, development and performance feedback; identify and develop talent to support succession planning.
• Lead staffing and workforce planning, including recruitment, onboarding, training, scheduling and workforce utilization to ensure the pharmacy is appropriately resourced.
• Conduct regular team meetings and performance reviews and, in partnership with Human Resources, effectively manage employee relations, compensation reviews and adherence to company policies and procedures.
• Lead teams effectively through organizational and operational change and clearly communicate business priorities, strategy and expectations.

Pharmacy Operations, Quality & Compliance

• Maintain overall accountability for the day-to-day operations of the SDMSHN Calgary Pharmacy, ensuring safe, efficient and patient-focused pharmacy services.
• Ensure compliance with all applicable provincial and federal legislation, regulatory requirements, professional standards and company policies.
• Ensure prescriptions are processed accurately and in accordance with professional, legal and billing requirements while protecting patient privacy and confidentiality.
• Maintain oversight of narcotics and controlled substances, patient records, pharmaceutical storage and security, inventory management, expired products and other regulated pharmacy processes.
• Ensure Required Operating Procedures (ROPs) and Standard Operating Procedures (SOPs) are embedded into daily operations and consistently followed.
• Oversee quality assurance activities, site certification audits, incident and privacy-breach reporting, Adverse Event (AE) and Product Technical Complaint (PTC) reporting, and corrective and preventative actions.
• Maintain appropriate inventory levels while minimizing out-of-stocks, overstocks, expiries and financial loss.
• Manage operational risks, service issues, shipment delays and customer concerns, identifying root causes and implementing preventative actions.
• Ensure the pharmacy maintains appropriate operational, office and medical supplies and that invoices and supporting documentation are accurately processed.

Financial & Business Performance

• Own pharmacy financial and operational performance, including achievement of revenue, profitability, labour and operating expense plans.
• Regularly review P&L performance, with a focus on revenue, gross margin, expenses and overall profitability, and develop corrective action plans where required.
• Manage labour and workforce utilization to maximize productivity and operational efficiency while maintaining service and quality standards.
• Ensure billing accuracy and appropriate processes to minimize third-party payor compliance and audit risk.
• Participate in annual planning and budgeting for labour, materials, equipment and other operational requirements.
• Identify and execute opportunities to improve gross margin, pricing, productivity and overall pharmacy profitability.
• Establish and monitor key performance indicators and use performance data to identify opportunities and drive measurable improvement.

Strategy & Continuous Improvement

• Develop and execute pharmacy strategies and initiatives that support SDMSHN priorities and the continued growth of the Calgary specialty pharmacy.
• Identify, recommend and implement opportunities to improve operational efficiency, patient experience, quality and financial performance.
• Lead continuous improvement and change-management initiatives, leveraging pharmacy best practices and standardized methodologies.
• Collaborate with colleagues to design and implement processes for new products, programs and services.
• Support SDMSHN program launches, strategic projects and cross-functional initiatives.
• Serve as a pharmacy subject-matter expert for technology initiatives, system upgrades and implementations, identifying opportunities to use technology to improve pharmacy operations.

Collaboration, Partnerships & Growth

• Partner closely with Calgary Clinic prescribers and staff to ensure seamless execution of the clinic-pharmacy workflow model, supporting efficient coordination of care and a positive patient experience.
• Build strong, collaborative relationships with clinic prescribers and staff to identify and resolve workflow gaps, improve the patient journey and support shared clinic and pharmacy objectives.
• Partner closely with Program Managers and cross-functional colleagues to ensure patient, customer and program expectations are consistently met.
• Establish and maintain effective relationships with vendors and external partners supporting pharmacy operations, cleanroom operations and medical equipment.
• Support vendor selection, contract negotiations and ongoing vendor performance management.
• Participate in client and vendor meetings, providing pharmacy expertise and strategic recommendations that align with best practices and organizational priorities.
• Support business development by identifying, evaluating and helping execute new regional programs and growth opportunities.
• Represent Pharmacy on organizational and technology-focused initiatives and foster strong collaboration across SDMSHN.
• Support the Director, Clinic and Specialty Programs in delivering broader business priorities and assume additional responsibilities as required.

 

What you will need:

 

• Provincial Pharmacist license in good standing,
• Minimum of five (5) years management experience within operations
• Experience leading diverse teams-minimum three (3) years
• Previous sterile (hazardous and non-hazardous) compounding experience an asset
• Knowledge of USP 797/USP 800/NAPRA Standards an asset
• Excellent interpersonal & leadership skills, including experience building and developing, and motivating high-quality teams 
• Strong leadership skills, demonstrated ability to managing others while adhering to organization values and policies 
• Comfortable in dealing with ambiguity; ability to manage multiple priorities in a regulated environment.
• Strong relationship building capabilities and capacity to work in a fast paced, multiple project environment
• Experience and/or knowledge of specialty pharmacy or pharmaceutical industry preferred
• Experience with Pharmacy software systems or CRM preferred
• Proficient in MsOffice applications
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Excellent organizational and multi-tasking skills
• Ability to work collaboratively in a team environment
• Ability to work under stress with short lead times and changing customer needs with short turnaround
• High energy with positive attitude
• Flexible and adaptable to changes of responsibility reflective of the business needs

 

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Type de Rôle:

Poste régulier

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.

Hiring Range / Échelle salariale à l’embauche :

$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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