Pharmacy Assistant - Customer Service representative

Les candidats référés ne doivent pas postuler directement pour ce poste.

Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel. 

Chez MediSystem Pharmacy, vous pouvez utiliser vos compétences pour effectuer un travail significatif qui a un impact réel, dans un environnement qui favorise l'apprentissage, la croissance et les opportunités. Que ce soit votre premier emploi ou que vous soyez prêt pour un nouveau défi, MediSystem Pharmacy peut transformer votre potentiel en une performance reconnue et récompensée. Nous offrons une rémunération compétitive, des avantages sociaux complets et un équilibre entre vie professionnelle et vie privée.

Pourquoi ce rôle est-il important?

About Us:

MediSystem Pharmacy, a Shoppers Drug Mart Company, is an established specialty pharmacy that provides pharmaceuticaldispensing and clinical pharmacy consulting services to long term care facilities across Canada.MediSystem Pharmacy is committed to optimizing the health, wellness and safety of all residents that we service through theintroduction of innovative technologies, continuing education, enhanced clinical services and seamless medication delivery.Our company's CORE values reflect how we treat all residents, staff in the homes as well as our employees. We CARE about allCanadians, we believe in OWNERSHIP and accountability, RESPECT, and EXCELLENCE in the services we provide.At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promoteslearning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turnyour potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work life balance.About the Role:The Customer Services Representative will be the first point of contact for Customer inquiries and accountable and responsible forproviding exceptional customer service to all external and internal customers, ensuring that the unique needs of patients, nurses,homes and program requirements are met.The Customer Service Representatives (CSR’s) role is to enthusiastically and consistently deliver on the MediSystem vision of “providing an exceptional experience through superior customer service offerings”. The CSRmust ensure every customer interaction is carried out in a professional, courteous and efficient mannerwith high integrity and commitment to ‘wow’ our customers

Key Responsibilities:•Provide quality service and support in a variety of areas including, but not limited to:orders, billing, service and supply logistics, system troubleshooting, faxing & scanning and general administrative tasks•Act as the Customer’s internal advocate between Operations and other departments within the organization• Resolves product or service problems by clarifying the customer’s inquiries and concerns; must determine the cause of the problem and determine the best solution to solve the problem•Thoroughly and efficiently gather customer information and escalate when appropriate to Customer Service Lead•Build, establish and maintain open lines of communication with their team, peers, trainers, Managers, and all other areas of the Company to facilitate in learning and problem solving•Responsible for notifying administration of any required updates of customer records on the organization’s internal database•Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every interaction, ensuring quality service is provided to both internal and external clients•Provides back up support to other group members as required•Use automated information systems to analyze the customer’s situation (Kroll, ClientCare, Point Click Care etc.)•Participate in special projects and assume other duties and responsibilities as assigned Qualifications:•Retail, Customer Service or Call Centre experience•Strong attention to details, interpersonal and communication skills including ability to work in a cross-functional environment and communicate with all levels of the organization

Type d'Emploi:

Temps plein

Type de Rôle:

Poste régulier

Shoppers Drug Mart Inc. reconnaît la diversité du Canada comme une source de fierté et de force nationales. Nous nous sommes fixé comme priorité de refléter la diversité évolutive de notre pays dans les produits que nous vendons, les personnes que nous embauchons et la culture que nous créons dans notre organisation. Des mesures d'adaptation sont disponibles sur demande pour les candidats handicapés dans le cadre du processus de recrutement et d'évaluation et lors de l'embauche.

De plus, nous croyons que le respect des lois signifie faire ce qu'il faut. Le respect de la loi fait partie de notre code de conduite - il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque: si vous disposez d'un libre-service pour les employés (ESS) le jour de travail, postulez à cet emploi via l'application Workday.

Hiring Range / Échelle salariale à l’embauche :

$17.60 - $23.65 / 17,60$ - 23,65$ (per hour / de l’heure)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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