Director, Strategy & Operations

Lieu:

243 Consumers Road, Toronto, Ontario, M2J 4W8

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.  Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Position Overview

Reporting to the SVP, Pharmacy, the Director, Strategy & Operations is a strategic partner to the Pharmacy Operations & Transformation leadership team, responsible for driving strategic planning, operational excellence, business transformation, and execution of enterprise and divisional priorities.

The Director translates complex business priorities into actionable plans, executive insights, and measurable outcomes. Key accountabilities include coordinating the Multi-Year Plan (MYP), Current Year Plan (CYP), leading cross-functional initiatives, and developing high-quality Board of Directors and executive leadership materials.

The role also champions artificial intelligence (AI), automation, and digital solutions to improve productivity, streamline processes, and enhance decision-making. Success requires strong strategic thinking, executive communication, analytical capabilities, and hands-on execution.

Key Responsibilities

Strategic Leadership & Executive Partnership

• Serve as a trusted advisor to the SVP and leadership team, providing strategic insights, business recommendations, and execution support.
• Lead coordination of MYP, CYP, strategic reviews, and business planning processes.
• Align cross-functional priorities, accountabilities, milestones, and measurable outcomes across Pharmacy and enterprise partners.
• Anticipate business challenges, identify opportunities, and support executive decision-making.

Board & Executive Communications

• Lead development of Board, Board Committee, Executive Leadership Team, and senior management presentations, briefing materials, and strategic reports.
• Translate complex financial, operational, and strategic information into compelling, concise, data-driven narratives and actionable recommendations.
• Manage executive reporting processes, coordinating stakeholder inputs, timelines, quality assurance, and final deliverables.
• Anticipate leadership questions and ensure materials demonstrate accuracy, strategic alignment, and executive-level quality.

Strategic Initiatives & Transformation

• Lead complex, cross-functional strategic initiatives and transformation programs from planning through implementation and value realization.
• Establish project governance, workplans, milestones, accountabilities, risk mitigation, and performance reporting.
• Facilitate executive steering committees, strategic workshops, and decision-making forums.
• Drive change management, process redesign, implementation, and benefits realization across Pharmacy, Shoppers Drug Mart, and Loblaw Companies Limited.

AI, Technology & Automation

• Champion responsible adoption of generative AI, automation, and emerging technologies to improve productivity, efficiency, and business performance.
• Identify and implement AI-enabled solutions for research, analysis, reporting, presentations, workflow management, and executive decision support.
• Partner with IT, Digital, Data & Analytics, and business teams to prioritize and deliver automation and digital transformation opportunities.
• Promote AI literacy, innovation, and continuous improvement while ensuring alignment with enterprise security, privacy, and governance standards.

Operational Excellence & Business Insights

• Identify opportunities to simplify, standardize, and optimize business processes, operating models, and workflows.
• Lead continuous improvement initiatives delivering measurable productivity gains, operational efficiencies, and cost savings.
• Develop KPIs, dashboards, business cases, and performance reporting to support strategic decisions and track results.
• Conduct business analysis, scenario planning, and opportunity assessments, translating insights into actionable recommendations.

Leadership, Collaboration & Governance

• Build strong relationships across Pharmacy, Shoppers Drug Mart, Loblaw, and enterprise functions, driving alignment and accountability.
• Influence cross-functional teams and stakeholders to deliver shared objectives in a matrixed organization.
• Coordinate executive meetings, strategic planning sessions, leadership communications, and governance forums.
• Maintain confidentiality, sound judgment, and operational discipline while championing innovation and results-oriented execution.

Skills, Experience & Education

Strategic & Business Capabilities

• Strong background in strategic planning, business transformation, operational excellence, and complex program execution.
• Broad understanding of pharmacy operations, healthcare, retail, and enterprise business strategy.
• Strong business acumen, financial literacy, analytical thinking, and structured problem-solving.
• Demonstrated ability to advise senior executives, manage competing priorities, and translate strategy into execution.

Executive Communication & Leadership

• Exceptional written, verbal, and presentation skills, including experience developing Board and C-suite materials.
• Advanced PowerPoint capabilities, executive storytelling, and ability to synthesize complex information into clear, decision-oriented recommendations.
• Strong executive presence, stakeholder management, influencing skills, and cross-functional leadership.
• Excellent judgment, attention to detail, adaptability, and ability to operate effectively in a fast-paced environment.

AI, Technology & Digital Expertise

• Advanced proficiency in generative AI and digital productivity tools, with demonstrated ability to improve analysis, reporting, workflows, and business outcomes.
• Experience identifying and implementing automation, AI-enabled processes, and technology-driven operational improvements.
• Advanced proficiency in Microsoft 365, particularly PowerPoint, Excel, Word, Teams, and SharePoint.
• Experience with Microsoft Copilot, Power Automate, Power BI, or comparable platforms is highly desirable.
• Understanding of responsible AI, information security, data privacy, and technology governance.

Role Requirements

• 5+ years of progressive experience in strategy, operations, transformation, consulting, or related leadership roles, preferably in pharmacy, healthcare, retail, or a complex corporate environment.
• Undergraduate degree in business, finance, economics, healthcare administration, or a related discipline; MBA or graduate education preferred.
• Proven experience supporting senior executives, developing Board-level materials, and executing enterprise strategic initiatives.
• Demonstrated success leading cross-functional projects, transformation programs, process improvements, and change management.
• Practical experience applying AI, digital tools, and automation to improve business productivity and operational performance.
• Strong ability to facilitate strategic discussions, influence without direct authority, and balance enterprise strategy with hands-on execution.
• PMP, Lean/Six Sigma, or equivalent certification is an asset.
• Knowledge of Loblaw and Shoppers Drug Mart systems, processes, and performance metrics is an asset.

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Type de Rôle:

Poste régulier

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.

Hiring Range / Échelle salariale à l’embauche :

$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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