Director, Preventative Care- 18 months fixed term with Benefits

Lieu:

243 Consumers Road, Toronto, Ontario, M2J 4W8

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.  Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Reporting to the Senior Director, Pharmacy Services, the Director is responsible for leading growth and expansion of preventative care pharmacy programs and services within Shoppers Drug Mart and Loblaw pharmacies across Canada to position our pharmacies as the primary point of access to the healthcare system in the community.   

You will lead a team of Sr. Managers and Managers and work closely with cross-functional teams and external partners.  This role is instrumental in transforming how Canadians view, access and experience pharmacy services.  To achieve this, you will develop Omni-channel strategies to streamline communication across customer-facing channels (website, PC Health app, retail stores) and identify relevant technologies to support customer experience.  

Preventative care portfolio includes, but is not limited to, vaccinations, travel health, immunizations, naloxone and other services. You will assess market opportunities to foster innovation and expansion of the portfolio with new go-to-market strategies, and lead planning for enablement of new services based on provincial regulatory changes.  Key KPIs in this role include meeting or exceeding planned service, delivering planned initiatives on time, budget, and fostering team growth and engagement.       

What You’ll Do: 

• Provide leadership and coaching to meet key objectives while supporting collaborative and agile work practice as well as foster team members’ development and engagement.   

• Identify new ways to grow customer base, utilizing market insights, planning consumer campaigns, leveraging our retail stores, websites, PC Health app and other customer-facing channels as they emerge  

• Work closely with Digital Health and Marketing teams, develop plans on how to streamline communication through available channels to optimize customer experience  

• Work closely with technology partners to identify and develop business requirements documentation  

• Identify new collaborative partnerships across the organization and with external partners as well as other healthcare providers to foster awareness of pharmacy services and inter-professional collaboration  

• Oversee enablement of pharmacy scope of practice and reimbursement, ensuring adherence to provincial guidelines and regulations as practice tools, SOPs, training and store communications are developed.   

• Keep abreast of pharmacy regulatory changes and healthcare trends, ensuring your team maintains documentation of changes for the benefit of the organization as primary care subject matter experts.  

• Support advocacy for scope and funding expansion through collaboration with Professional and Government Affairs teams, providing input on proposed regulations and developing materials for external stakeholders.   

• Be responsible for financial forecasting and support development of annual and multi-year financial plans as well as project budget plans, working closely with the Pricing & Planning teams.  

• Develop timely updates for Senior Leadership Team on financial results, status of initiatives, including preparation of presentation decks for a variety of communication cascades.    

• Lead large, multi-stakeholder working groups for select initiatives with a project management approach to identify key workstreams and stakeholders, develop work plans, timelines and report on progress. 

What You'll Need:  

This position requires an advanced level of initiative and judgement, ability to shift readily between dealing with strategic issues and critical details, superior ability to collaborate and thrive in a fast-paced environment.  

• 7 to 10 years of relevant experience, including strategic planning, execution of digital healthcare solutions, consumer communication, healthcare program development and leading cross-functional projects/teams  

• University degree, preferably in the area of Healthcare / Digital Marketing / Business / Strategy Development  

• Registered Pharmacist preferred 

• People management experience, with ability to clearly establish team’s goals, empower and delegate  

• Exceptional interpersonal and collaboration skills, experienced at establishing relationships at all levels  

• Strong communication skills with the ability to develop presentations and deliver them to all levels of the organization in an engaging and meaningful way, adjusting to the audience; superior Microsoft Power Point skills  

• A creative thinker who is comfortable working with ambiguity.  Superior problem-solving skills, drawing on different perspectives to identify best solutions, and evaluate risks and opportunities  

• Resiliency, to be flexible, adaptable, and agile with above average ability to multi-task and prioritize workload.  Thrives in a fast-paced environment, balancing focused work with a high sense of urgency, when required.  

• Proficient in financial analysis and modeling; ability to build financial business cases and analyze reports  

• Experience working in a regulated environment and collaborating with Legal and Regulatory teams and adhering to established processes  

• Healthcare and/or Pharmacy experience a definite asset  

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Type de Rôle:

Poste contractuel offrant des avantages sociaux (Fixed Term)

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.

Hiring Range / Échelle salariale à l’embauche :

$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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