Director, Clinic and Specialty Programs

Shoppers Drug Mart Specialty Health Network (SHN)supports SDM retail stores to provide the best patient care to patients who require specialty drugs. We deliver patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, training/support and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

Scope

Reporting to the Senior Director, Specialty Programs, the Director, Clinic and Specialty Programs, leads a unique agnostic patient support program and a specialty clinic and pharmacy.

The director is responsible for overseeing the strategic, budgetary, and operational activities of a patient support program across multiple pharmaceutical partners. The director is a key partner for our clients, providing strategic direction and influencing key program decisions to ensure the best outcomes. The director drives continued company growth and profitability through retail-oriented strategies. The director leads a high-performance program team that is innovative, accountable, responsive, and customer-focused. 

The director is also responsible for overseeing the operations and staff at an SHN specialty clinic. The director is responsible for driving enterprise share of the Specialty Pharmaceutical market, by driving strategy, growth and profitability of the clinic. The Director leads and champions change, thinks innovatively on how best to operate the clinic in partnership with the physicians. Within this role, you will have the opportunity to liaise with targeted clients and partners, including preferred pharmacy networks, Patient Support Program providers, Pharma manufacturers, and HCP’s/KOL’s, to expand commercial opportunities and exceed partner expectations for Specialty Program performance at store level.

This role is based at the Shoppers Drug Mart Specialty Health Network office located in Mississauga and requires travel to the clinic site located in Calgary.

What you will do: 

• Establish and deliver Business Plan targets 

• Provide strategic direction and recommendations to enhance existing programs and drive efficiencies 

• Ensure program and customer-service excellence 

• Partner with clients to influence key decisions and optimize programs 

• Lead client presentations and proposal development 

• Ensure ongoing profitability of portfolio of programs 

• Assess and develop improvement plans for Program Management 

• Provide strategic direction during RFPs and negotiation of new contracts 

• Lead a team of people managers and/or individual contributors, supporting their professional growth and development 

• Responsible in partnership with the Business Intelligence Team to develop meaningful insights leveraging program data for the client 

• Manages clinic resources and labour to cost and productivity targets

• Supervises disaster recovery and operational contingency plans for the clinic

• Oversees workloads and provides staff supervision at the clinic to ensure that work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices

What you will need: 

• Direct experience in the specialty pharmaceutical industry and/or with patient support programs 

• An extensive knowledge of the Canadian healthcare system 

• 7+ years account management experience and/or previous pharmaceutical experience or equivalent 

• Minimum of 5 years of people or team management experience 

• Proven customer relationship and/or account management skills with direct client interaction 

• Strong financial acumen and hands on budget management experience 

• Strong organizational, communication, and presentation skills 

• University degree or equivalent industry-related experience. Business, healthcare professional designation and/or post-graduate degree an asset