Case Manager

Lieu:

150 - 8518 Glenlyon Parkway, Burnaby, Colombie-Britannique, V5J 0B6

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.  Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Why is this position important?

The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team environment as well as independently. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business objectives. In addition, you will attend pre-booked training sessions, complete self-learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.

What you will do:

• Responsible for assigned on caseload

• Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors within the designated area.

• Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy.

• Facilitate self care through the tenets of advocacy, shared decision-making and education.

• Practice cultural competence, with awareness and respect for diversity.

• Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly.

• Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests.

• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

• Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network

• Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics

• Ability to complete occasional patient education visits which will require travel and overnight stays

• Participate in internal and external committees.

• Plan and implement in-services and continuing education programs for both internal and external

stakeholders as requested by management.

• Demonstrate commitment to Continuous Quality Improvement.

• Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances.

• Participate in ongoing reflective practice activities.

• Assume responsibility for personal and professional development.

• Other responsibilities as required by SDM Specialty Health Network

What you will need:

• Five or more years direct clinical experience; ideally working with rare disease, respirology, cardiology

• Current professional nursing license in the province of work

• Fluently bilingual in both written and spoken languages (French & English) is an asset

• BScN preferred, however, a combination of experience and education will be considered

• Ability to provide an organized, efficient approach to case management

• Possession of excellent skills in assessment, communication, critical thinking and decision making

• Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and

professional ethics

• Previous experience with Health Canada Guidelines for reporting adverse events is an asset

• Proficiency of computer skills including: Microsoft applications (Outlook, Word, Excel and Internet Explorer);

experience with web-based applications (Salesforce)

• Ability to present to fellow colleagues

• Ability to remain objective and be a team player

• Ability to adapt to a changing environment

• Commitment to the principle of quality client-centered service delivery

• Knowledge of theory and implementation of Continuous Quality Improvement processes

• Knowledge of case management processes

• Ability to travel for your role

• Valid drivers license

How You’ll succeed:

At Shoppers Drug Mart, we are always looking for great people to strengthen our culture. We believe that exceptional people embody our values, are authentic, build trust and create connections.

If this sounds like you and you're open-minded, receptive to change, and ready to take on the challenges of a dynamic retail work environment, apply today.

Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the growing diversity of our country through the people hired, our corporate culture and our products.

Accommodations are available upon request for people living with disabilities during the recruitment, assessment,

and post-employment process.

In addition, we believe in the importance of complying with the law. Compliance with laws is part of our Code of

Conduct, which outlines the expectations of our customers and stakeholders of us.

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Type de Rôle:

Poste régulier

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.

Hiring Range / Échelle salariale à l’embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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